Returns & Exchanges

Due to the handcrafted and hygienic nature of our products, Momo Slimes maintains a strict policy where all sales are final to ensure the safety and quality of every order. If your slime arrives damaged or if you receive the incorrect item, please contact our support team within 7 days of delivery for a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos or a short video of the damaged item or the incorrect product received, ensuring the shipping label is visible in at least one image.

• 2.
  Contact Support

  Email our customer service team at support@momoslimes.com with your order number and the documentation of the issue attached.

• 3.
  Internal Review

  Our team will review your request within 2-3 business days to verify the claim against our quality control logs and shipping records.

• 4.
  Resolution Processing

  Once approved, we will issue a replacement for the damaged item or provide a store credit refund if the specific slime is no longer in stock.